1. Who we are
Texmo Pump UAE (“Texmo,” “we,” “us,” or “our”) supplies industrial and domestic pumping solutions across the United Arab Emirates. Our registered office is ⟨full legal entity & address⟩. You may contact us at info@texmopump.ae or +971 ⟨phone⟩.
2. Scope of this Policy
This Policy explains how we collect, use, disclose, and safeguard personal information obtained through:
- our website texmopump.ae (the “Site”),
- Google Ads lead-form extensions, and
- any related email, phone, or messaging interactions.
By using our Site or submitting your details, you consent to the practices described here.
3. Information we collect
| Category | Examples | Source |
|---|---|---|
| Identifiers | Name, job title, company, email address, phone number, country | Lead-form submissions, contact-us forms, direct emails/calls |
| Device & usage data | IP address, browser type, pages visited, time spent | Cookies/analytics tools |
| Marketing preferences | Opt-in/opt-out status | Your selections in forms/emails |
We do not knowingly collect sensitive personal data (e.g., health, biometric, or payment-card details).
4. How we use your information
| Purpose | Legal basis (UAE & GDPR parlance) |
|---|---|
| Responding to product or service enquiries | Legitimate interest / Contractual necessity |
| Sending quotations, brochures, or technical specs | Legitimate interest |
| Providing marketing updates, promotions, or event invitations | Consent (you can withdraw anytime) |
| Measuring ad and website performance (Google Ads & Analytics) | Legitimate interest / Consent via cookie banner |
| Maintaining internal records, audits, and regulatory compliance | Legal obligation / Legitimate interest |
5. Cookies & similar technologies
We use first-party and Google cookies to:
- remember preferred language and form inputs,
- analyse traffic patterns, and
- remarket relevant ads across Google properties.
You can manage cookies in your browser settings or via our on-site cookie banner.
6. Disclosure to third parties
We never sell or rent your personal data. We may share it only with:
- Service providers – e.g., website host, email service (Mailchimp / SendGrid), CRM, shipping partners – strictly for services they perform on our behalf.
- Google LLC – for ad personalisation and analytics.
- Regulators or law-enforcement agencies – where required to comply with law or protect our rights.
All processors are bound by confidentiality and data-protection obligations.
7. International data transfers
Your information may be processed outside the UAE (e.g., on EU or US servers). We ensure any such transfer is protected by appropriate safeguards, such as contractual clauses or an adequacy decision.
8. Data retention
- Lead-form and enquiry data: 24 months from last interaction, unless you become a customer (then retained per accounting laws).
- Analytics data: 26 months (standard Google Analytics setting) or shorter if you disable cookies.
When retention ends, data is securely deleted or anonymised.
9. Your rights
Subject to applicable law, you may:
- Access a copy of your personal data
- Correct inaccurate or incomplete data
- Delete or restrict processing of your data
- Object to direct marketing
- Withdraw consent at any time (marketing emails include an unsubscribe link)
To exercise these rights, email privacy@texmopump.ae or write to us at the address above. We will respond within 30 days.
10. Security measures
We implement technical and organisational safeguards, including:
- SSL/TLS encryption on all website pages
- Tier-1 hosting with firewalls and intrusion detection
- Role-based access controls and staff training
- Regular backups and vulnerability assessments
11. Third-party links
Our Site may link to external sites (e.g., distributors, industry bodies). We are not responsible for their privacy practices; please review their policies separately.
12. Children’s privacy
Our products and services are not directed to children under 13, and we do not knowingly collect their data. If you believe a child has provided us information, contact us to delete it.
13. Changes to this Policy
We may update this Policy to reflect legal, technical, or business developments. The “Last updated” date will change accordingly. Significant changes will be announced on our Site or via email.
